LIV WELL IV — Policies & Terms
Hydrate. Restore. LIV Well.
Last Updated: September 2026
Welcome to LIV WELL IV. These policies are designed to provide clear expectations regarding appointments, medical eligibility, payments, cancellations, mobile services, wellness treatments, communications, and use of our website.
By scheduling or receiving services from LIV WELL IV, you acknowledge and agree to the applicable policies below.
APPOINTMENTS & BOOKING
Appointments are required for LIV WELL IV services unless otherwise stated for a special event or pop-up.
Appointment availability may vary based on location, provider availability, medical clearance requirements, medication or supply availability, and the service requested.
Booking an appointment does not guarantee that a particular treatment will be administered. All services remain subject to appropriate medical screening, eligibility, contraindications, and provider approval.
LIV WELL IV reserves the right to decline, postpone, modify, or discontinue a service when doing so is necessary for patient safety or appropriate care.
MEDICAL SCREENING & CLEARANCE
Certain services require completion of medical intake forms, health screening, and/or medical clearance before treatment.
Clients are responsible for providing complete and accurate information regarding medical history, medications, allergies, pregnancy status, current symptoms, previous reactions, and other information requested by LIV WELL IV or its medical providers.
Failure to disclose relevant medical information may affect treatment eligibility and safety.
A medical consultation or Good Faith Exam (GFE) is required before receiving certain services. The frequency of required medical evaluations may vary depending on the treatment, applicable regulations, and provider recommendations.
Medical clearance does not guarantee that every requested treatment will be appropriate at every appointment.
IV HYDRATION & INJECTION SERVICES
IV hydration, vitamin injections, nutrient injections, NAD+ services, and other wellness treatments are provided only after appropriate screening and when medically appropriate.
Individual experiences and responses to treatment vary. LIV WELL IV does not guarantee any specific result, benefit, duration of effect, or outcome.
Potential risks associated with injections and IV therapy may include, but are not limited to, discomfort, bruising, bleeding, swelling, irritation, infection, dizziness, nausea, allergic reaction, infiltration, vein irritation, and other unexpected reactions.
Treatment-specific risks, benefits, alternatives, and consent information may be provided separately before treatment.
WELLNESS PROTOCOLS & MEDICAL WEIGHT MANAGEMENT
Certain wellness protocols, prescription therapies, GLP-1 medications, and other medically managed services require consultation, provider authorization, and ongoing monitoring.
Medication availability, pricing, dosing, treatment duration, and eligibility may change based on provider recommendations, pharmacy availability, regulatory requirements, and individual patient circumstances.
Prescriptions are issued only when deemed medically appropriate by an authorized provider. Purchasing a consultation or enrolling in a program does not guarantee that a prescription will be issued.
Clients should follow the treatment plan and dosing instructions provided specifically for them and should not share prescription medications or use another person's medication.
MOBILE SERVICE POLICY
LIV WELL IV provides mobile services throughout our designated service area, subject to availability.
A $40 mobile service fee will be apply to appointments requiring travel to a client's home, business, hotel, event location, or other approved location unless otherwise stated.
Additional travel fees may apply for locations outside our standard service area. Any applicable additional travel charge will be communicated before the appointment whenever possible.
Clients are responsible for providing a safe, sanitary, and appropriate environment for treatment. LIV WELL IV reserves the right to decline or discontinue a mobile appointment if the environment is considered unsafe or inappropriate for treatment.
DEPOSITS & PAYMENT
An $40 non-refundable booking deposit may be required to reserve an appointment.
When applicable, the deposit will be applied toward the scheduled service. Remaining balances and applicable fees are due according to the payment terms provided at booking or checkout.
Prices are subject to change. Promotional pricing, memberships, packages, discounts, and special offers may have separate terms and restrictions.
CANCELLATION & RESCHEDULING
We understand that plans change. Clients may cancel or reschedule an appointment up to 3 hours before the scheduled appointment time, subject to appointment availability.
Booking deposits are non-refundable.
Late cancellations, missed appointments, or appointments canceled within the applicable cancellation window may result in forfeiture of the deposit and/or other charges disclosed during booking.
Clients arriving late may receive a shortened appointment or may need to reschedule if there is insufficient time to safely provide the requested service.
REFUNDS
Because medical and wellness services involve reserved appointment time, professional services, supplies, medications, and/or customized treatment planning, completed services are generally non-refundable.
Medications, prescription products, compounded preparations, opened products, and other items that cannot legally or safely be returned are non-refundable once ordered or dispensed, except where otherwise required by law.
If LIV WELL IV is unable to provide a prepaid service, we will review the circumstances and determine whether a refund, account credit, or rescheduling is appropriate.
MEMBERSHIPS, PACKAGES & CREDITS
Memberships, packages, promotional credits, and loyalty benefits are subject to the specific terms provided at purchase.
Benefits have no cash value and cannot be exchanged for cash unless required by law.
Membership benefits and credits may be limited to eligible services and may not be combined with other promotions or discounts unless specifically stated.
Membership services remain subject to medical eligibility and provider approval. Membership enrollment does not guarantee that a particular medical treatment will remain clinically appropriate for the member.
Additional membership-specific terms, including billing frequency, cancellation, rollover, expiration, and redemption rules, may be presented at enrollment.
EVENTS & GROUP SERVICES
LIV WELL IV may provide services at private events, wellness events, corporate events, retreats, gyms, residences, and other approved locations.
Event services remain subject to individual medical screening and eligibility. Participation in an event does not guarantee eligibility for IV therapy, injections, or other treatments.
Special event deposits, minimums, travel charges, or cancellation policies may apply and will be communicated when the event is booked.
MINORS
We do not offer services for individuals under 18 at our clinic at this time.
EMERGENCY & ACUTE MEDICAL CARE
LIV WELL IV is not an emergency medical service and does not replace emergency care, urgent care, primary care, or specialist medical treatment.
Do not use our website, text messaging, online booking system, or wellness services for a medical emergency.
If you believe you are experiencing a medical emergency, call 911 or seek immediate emergency medical attention.
COMMUNICATIONS
Tulsa Peptides & IV DBA LIV Well IV, Respects your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data. Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form, email, rental agreement, or third-party reservation systems. Data Usage: We use your data solely for sending Informational messages Data Security: We protect your data with secure storage measures to prevent unauthorized access. Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.
MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees. for sending or receiving text messages, especially if you do not have an unlimited texting or data plan. Messages are recurring, and message frequency varies.
Contact Tulsa Peptides & IV DBA LIV Well IV at (918) 255-5244 or Support@livwelliv.com for HELP or to STOP receiving messages.
Opt-Out: You can opt out of the SMS list at anytime by texting, emailing, or replying STOP or CANCEL to Support@livwelliv.com or (918) 255-5244. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours. You can send HELP for additional assistance, and you will receive a text including our Phone number, email and website. We are here to help you. Non-Sharing Clause: Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Messaging services. Data Sharing Customer data is not shared with 3rd parties for promotional or marketing purposes. Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
LIV Well IV Messaging Terms and Conditions
1. The messaging program consists of general conversational messaging to answer questions and provide support to customers.
2. You can cancel the SMS service at any time. Just text STOP to the phone number from which you received messages. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at Support@livwelliv.com.
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.
PRIVACY
LIV WELL IV respects your privacy and takes reasonable measures to protect information provided through our website, booking systems, forms, and communications.
Health and personal information may be collected when necessary to schedule services, evaluate eligibility, coordinate medical care, process payments, communicate with clients, and comply with applicable legal and regulatory obligations.
Information may be shared with authorized healthcare providers, pharmacies, laboratories, payment processors, scheduling platforms, technology providers, and other service providers when necessary to provide requested services or operate our business, subject to applicable privacy requirements.
We do not sell protected health information.
Additional privacy practices may be described in our Notice of Privacy Practices or other privacy notices provided to patients.
WEBSITE INFORMATION & MEDICAL DISCLAIMER
Information provided on the LIV WELL IV website, social media accounts, marketing materials, and educational resources is intended for general informational and educational purposes.
It should not be considered individualized medical advice, diagnosis, or treatment.
Descriptions of potential benefits are not guarantees of results. Statements regarding wellness services, nutrients, supplements, medications, or other treatments should not be interpreted as guarantees that a service will prevent, diagnose, treat, or cure a particular disease or condition.
Treatment decisions should be based on an individualized evaluation with an appropriately licensed healthcare provider.
WEBSITE USE
LIV WELL IV makes reasonable efforts to keep website information accurate and current. However, services, availability, pricing, policies, treatment options, and other information may change without notice.
Website content, branding, photographs, graphics, logos, service descriptions, and original written materials belonging to LIV WELL IV may not be reproduced or commercially used without permission.
THIRD-PARTY SERVICES
Our website or booking process may use or link to third-party platforms for scheduling, payment processing, tele-health, laboratory services, pharmacy services, communications, or other functions.
Those third parties may maintain their own terms of service and privacy policies. LIV WELL IV is not responsible for the privacy practices, availability, or content of independently operated third-party websites or platforms.
RESULTS & TESTIMONIALS
Testimonials, reviews, photographs, or descriptions of individual experiences represent the experiences of those individuals and should not be interpreted as a guarantee that another client will experience the same results.
Individual outcomes vary.
RIGHT TO REFUSE OR DISCONTINUE SERVICE
LIV WELL IV reserves the right to refuse, modify, postpone, or discontinue treatment when medically appropriate or when necessary to protect the safety of clients, staff, providers, or others.
Services may also be refused when a client appears intoxicated, provides inaccurate medical information, behaves in a threatening or inappropriate manner, or when the treatment environment is unsafe.
CHANGES TO THESE POLICIES
LIV WELL IV may update these policies periodically to reflect changes in our services, business practices, technology, or applicable requirements.
The version posted on our website at the time of use will be the current version unless otherwise required by law.
CONTACT US
Questions regarding appointments, policies, privacy, or services may be directed to:
LIV WELL IV
Hydration + Wellness
Tulsa Metro Area, Oklahoma
918-255-5244
Email: Support@livwelliv.com
© 2026 LIV WELL IV. All rights reserved